An extranet to request an intervention on EGO
The maintenance cycle is divided into 2 categories at SITACI.
– Corrective maintenance, which involves the creation and implementation of a corrective patch following the identification and correction of a bug. This action is carried out by the Corrective Support team and involves analyzing the ticket, developing, testing and delivering the correction in a test environment before deployment in a production environment.
– Preventive maintenance: within the framework of this service, our team of Software Quality Engineers constantly monitors the stabilization and optimization of the WMS suite. The robustness of the application and the performance of processing are at the heart of our concerns. We also regularly deploy preventive patches on customer environments to increase stability, limit the risk of misuse, optimize the speed of processing, etc.
In order to limit any corrective action, our Software Quality team also intervenes before a release is put on the market in order to validate the stability and robustness of new functionalities and new modules. Today, the EGO WMS Suite has a high and recognized level of stability, ensuring a high level of confidence and a reduced need for corrective maintenance tickets.