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Discover our E-commerce logistics clients

In an increasingly digital environment, e-commerce logistics is today key to the success of online commerce companies. Also called e-logistics, it is the result of processes allowing the efficient management of goods flows in the context of electronic commerce. Also, it is often carried out through web platforms, marketplaces, and resellers.

E-commerce logistics: demand-driven needs

E-commerce logistics covers all stages, from receipt of products to final delivery to the customer. Today, many players are positioning themselves in e-commerce, whether pure players (marketplace, logistics service provider ) or from more conventional sectors. What they all have in common is having to process a very large number of orders , often simple, with a minimum of resources . Also, e-logistics has its own codes, requirements and constraints.

Inventory management

In e-commerce, optimal inventory management is the crux of the matter to avoid stock shortages and overstocks . Businesses need to have real-time visibility into their inventories to quickly fulfill orders. This includes, among other things, automating replenishments and using demand forecasting tools to anticipate future needs.

Returns management

The returns process must be simple and efficient . The return policy needs to be clear to customers and the processing of returned products fast. Once the return has been made, the management of refunds, as well as the inspection of items for restocking must be efficient.

Personalization of services

Customers appreciate personalized services, such as flexible delivery options or personalized packaging. Meeting these increasingly popular expectations requires agile and, above all, responsive logistics.

Managing peak demand

Periods of high demand, such as sales or holidays, require increased storage and order processing capacity and information . In this scenario, the flexibility and scalability of logistics infrastructures, both hardware and software, should not be taken lightly to manage these fluctuations.

E-commerce logistics: what are the challenges?

Productivity is the central topic in e-commerce logistics. The search for optimization in preparation cycles or opportunities to automate difficult or time-consuming tasks is constant. It is a sector in search of serenity, particularly during peaks of activity and which, to obtain it, must face several major challenges.

Cost optimization

The challenge here? Reduce logistics costs without compromising service quality . Automation and the use of advanced technologies help achieve this goal. Indeed, cost reduction involves optimizing warehouse routes or even using WMS software .

Customer satisfaction

Efficient logistics is synonymous with satisfied customers. The speed of shipments and the ease of the returns process directly influence the customer experience. Each step of the logistics process must be optimized to avoid errors, delays and, ultimately, customer frustration.

Technological innovation

To improve their efficiency and remain competitive, companies must integrate new technologies into their logistics, such as WMS or automation using robots. Indeed, these tools are useful for optimizing the management of physical flows and storage space, reducing errors and trips, and customer demands

Adapting to fluctuations in demand

The e-commerce sector is often marked by peaks in demand, particularly during sales periods and holidays. Businesses must adapt quickly to these fluctuations and have flexible logistics to avoid delays and stock-outs.

The role of WMS in e-commerce logistics

Warehouse management software (WMS) is a major ally in e-commerce logistics. Indeed, it optimizes inventory management , facilitates shipment planning and allows you to track order status in real time . WMS also plays a role in reducing errors and handling operations, as well as improving product traceability. In addition, a WMS can interface with other systems such as ERP or, essential in e-logistics, Market Place, CMS (Content Management System), OMS (Order Management System), TMS ( Transportation Management System ) or even charger stations.

All of these interfaces allow for smooth coordination between the company's different departments, thus improving overall efficiency.

Why use EGO WMS?

Developed by logisticians for logisticians, our inventory management solution, the EGO WMS , benefits from more than 35 years of developments and adaptations. The search for effectiveness and efficiency is at the heart of what we offer with the EGO WMS. This research is expressed in particular via:

  • Automated stock feed cycles,
  • The massification of the missions of storing goods on receipt in previously defined areas and according to an optimized path,
  • Storage directly in the picking area to limit forklifts and speed up availability,
  • Automated picking replenishment,
  • A sequencer allowing the automation of the choice of the best preparation method depending on the products and the nature of the order,
  • An organization of missions completely controlled by the tool in order to constitute pools of priority missions in real time,

The EGO WMS also integrates the automation of order processing from the information system where they were entered to the picker's PDA.

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